Support
A real person reads every message. Reach out and we'll get back to you within one to two business days — usually much sooner.
Enter your phone number on the sign-in page and we'll text you a one-time code. There's no password to remember — the code is your sign-in.
Codes usually arrive within a few seconds. Double-check the phone number you entered, wait a moment, and try again. If it still doesn't arrive, text or call us at 715-529-2981 and we'll get you in.
Tell us about your household on the find care page. We'll follow up personally to talk through what you need.
Apply as a nanny or a babysitter, or browse open positions. We review every application and interview candidates personally.
You can turn push notifications on or off any time in your iPhone's Settings under The Nanny Co. app.
Sign in, then open your account and choose Delete my account. In the app, that's the Account tab, then Account settings. You'll see exactly what gets removed and confirm once; it deletes your sign-in and everything on your file for good — there's no undo. The one exception, which the page tells you about before you confirm: if we already ran a background check on you, we have to keep the authorization you signed for five years as proof we were allowed to run it. Prefer we do it? Email thenannycomn@gmail.com or call us. See our privacy policy for details on what we collect and how it's handled.
Sign in and we'll reply right here — and text you when we do, so you don't have to keep checking.
